Streamlining Membership Management for AuthenticIntimacy.com
Overview
Authentic Intimacy is passionate about creating meaningful connections to its audience. But, an inability to transfer memberships was limiting potential growth. The process was complex and time-consuming, pulling focus from their mission. They needed a seamless solution to move members into a new membership group.
The Challenge
As Authentic Intimacy updated its membership offerings, subscribers with outdated membership pricing needed to be moved into new groups within MemberPress. This transition required:
- A reliable plugin to manage user migration without disrupting the member experience.
- Accurate synchronization with Stripe to maintain billing records.
Our Solution
To address these challenges, we developed a tailored migration workflow and plugin to simplify the process and ensure accuracy.
- Custom Migration Plugin
We created a plugin to move users seamlessly between MemberPress groups. This ensured a smooth transition for members while keeping all data intact. - User Guide and Training
We created a user guide allowing Authentic Intimacy to migrate subscriber groups. This is a big win for businesses because they don’t need us to handle adjustments and don’t feel lost when using the plugin. - Billing Accuracy and Data Verification
We confirmed that all user transitions were correctly reflected in Stripe, ensuring accurate billing for subscriptions. Our verification process included:
- Testing migrations in a sandbox environment before touching live data
- Implementing single-user migration capability for precise control
- Live verification with the Authentic Intimacy team to confirm data accuracy
- Planning and Communication
A transition date was set in advance to support a seamless rollout, allowing for clear communication with members about the changes to their memberships.
The Result
Revenue Impact
↑ 15% increase in monthly recurring revenue
Migration Scope
Members successfully migrated
100% billing accuracy maintained
Time Efficiency
Complete migration in under 4 hours
Zero customer support tickets
Our solution enabled Authentic Intimacy to efficiently modernize its membership structure while maintaining an excellent experience for its subscribers. The automated process not only saved time but also generated significant additional revenue through optimized pricing tiers.
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